Customer Support Agent
claude-sonnet-4-20250514 · Anthropic · CX Engineering · prod
14.9× return
40,000 calls/day
Value / mo
$203.1k
14.9× return
Spend / mo
$13.6k
+4.1% MoM
Per Resolved Query
$0.011
83% resolved
Per Active User
$0.62
22,100 users/mo
Today's budget
Soft breach74% of $500 daily$368 spent$132 remaining6.3 hrs left
Projected daily close: $499 (100% of budget)
Monthly forecast
On track75% of $15,000 monthly$11,274 MTD5 days remaining
Projected month-end: $13,310 (89% of budget)
80% confidence: $13,204 – $13,415
Token consumption (today)
Input48.00M tokens$3.00/1M$144
Output13.60M tokens$15.00/1M$204
Cache + infra—$20.25
Total61.60M tokens$368 so far
Thresholds
70%Soft alertSlack + email
90%Hard alertEscalate · throttle_50pct
100%Kill switchthrottle_90pct
Edit these in the Demand Shaping tab's threshold controls.